Frequently Asked Questions
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We are a small business that uses an on-demand fulfillment method. This means we do not hold inventory and only produce an item once you order it, which means delivery takes a little extra time. Once an order is placed, please allow 4 to 8 business days for shipping and delivery. You will also receive two separate confirmation emails: an "order submitted" confirmation and an "order shipped" notification.
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We will issue refunds for orders that are defective (e.g., misprints, incorrect colors or sizes, or holes in the garment). If a return or exchange is requested, we will review the request to determine if a refund or exchange will be granted. Return and exchange requests must be made within 10 days of receiving orders. No refunds will be given for mistakes made outside of our control, including ordering the wrong size, style, or color. Please review your order carefully before purchasing to avoid any issues.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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Your privacy is important to us. We only collect essential information required to fulfill your orders, such as your name, billing address, shipping address, and email address. We do not sell, rent, or share your personal information with third parties, except for the explicit purpose of processing and shipping your on-demand orders.
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We maintain a strict anti-spam policy. By providing your contact information, you agree to receive automated transactional emails from us regarding your order status. We will not use your information to send unsolicited marketing materials unless you explicitly opt-in. Furthermore, our contact information and customer channels are provided strictly for consumer customer service. We explicitly prohibit the use of our contact details, customer lists, or platform interfaces for business solicitations, vendor pitches, or marketing offers from third parties.